This is yet another thing that really shits me. We’ve all heard the sayings: “My word is as strong as oak”, “My word is my bond”, blah, blah, blah.
Here’s the rule: If you say you’re going to do something, do it.
There’s no arguing with that. And there are no exceptions. That’s right, I’m talking to YOU Ben & Jerry’s and Lindt. These are two of the big organisations that have promised something and not come through.
I’ve mentioned before that my GF has a food blog. She was contacted by both of these companies with the promise to provide some product for her to use in recipes for her site. But did they come through? Of course, f**king not.
The thing is, by going back on your word, you’re perpuating our litigious society. If you promise me something and then don’t come through, then the next time we come to an agreement, I need it in writing. And that’s IF we do business again.
I know I’m only one bloke, but if a company screws me over like that, then I won’t deal with them again. And I don’t just mean large corporations either. I don’t care whether you’re as big as K-mart, or a corner store family business. Customer service is a major issue and if you can’t keep a promise, then I don’t want to deal with you.
We deal with this shit every day, don’t we? Whether it’s someone at work promising you something and then failing to deliver, or a store you’re dealt with who promise things (free delivery, stain protection, extra bonuses, etc) and then lets you down.
I say F**k ‘em. And I’d encourage all of you to do the same. If you let these people take advantage of you, they won’t change their ways. And before you know it, we end up with a retail industry like we have now, where they don’t give a shit about their customers.
Sadly, I find myself arguing with people and companies all the time. Sadly, most people DON’T care so much about customers/colleagues any more, so you find you have to fight and argue just to get what was agreed.
So if you tell someone you’re going to do something, bloody well do it. And if you can’t guarantee 100% that you will be able to come through for someone, then DON’T MAKE THE PROMISE. Simple.
